Contact the Company Responsible for the Hiring Process
If you experience any issues during your hiring process, you should contact the company that invited you to complete an assessment through TestKokoro.
They will be able to review your situation and, if necessary, take the appropriate actions so you can continue with your assessment.
When Should You Contact the Company?
We recommend contacting the company if any of the following situations occur:
The assessment link is not working.
Your assessment was interrupted due to an internet connection issue or another unexpected problem.
The deadline to complete the assessment has expired.
You are unable to access your assessment again.
You experience any other issue related to your assessment.
How Can You Identify the Company?
The invitation to complete your assessment may include the name of the company responsible for the hiring process.
In some cases, this information may be confidential and therefore not available.
If that is the case, we recommend identifying the job position mentioned in the invitation and reviewing the jobs you have applied for until you find the corresponding opportunity.
Once you have identified the company, you can contact them to ask about your assessment and the next steps.
Next Steps
The company will be able to guide you on how to continue with the process and provide the appropriate assistance based on your situation.